Effective Date: [INSERT DATE] | Last Updated: [INSERT DATE]
These Terms of Use (“Terms”) constitute a legally binding agreement between you and Strivo Systems LLC, a Texas limited liability company (“Strivo,” “we,” “us,” or “our”), governing your access to and use of the Strivo website, dashboard, and tuition servicing platform (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Who These Terms Apply To
The Service is used by two categories of users:
- “School” or “School Customer” — an educational institution (career school, trade school, bootcamp, or training provider) that has entered into an agreement with Strivo to use the Service to manage tuition payment plans, and any of its authorized staff or administrators who access the Strivo dashboard on the School’s behalf.
- “Student” or “Account Holder” — an individual enrolled with a School who is onboarded into Strivo to make payments under a tuition payment plan managed through the Service.
Where a provision applies only to one category, it is labeled accordingly. All other provisions apply to all users.
2. Description of the Service
Strivo provides a software platform that allows Schools to:
- Create and manage student accounts and tuition payment plans;
- Facilitate identity verification and onboarding of Students;
- Process, schedule, and track tuition payments made via ACH transfer or card;
- Track payment status, delinquency, and account standing;
- Reconcile collected funds and remit net settlements to the School; and
- Where enabled, support optional credit reporting workflows.
Strivo is a servicing and technology platform. Unless otherwise disclosed in a separate agreement, Strivo does not originate loans or extend credit to Students; payment plans are established between the School and the Student, and Strivo services those plans on the School’s behalf. [NOTE: confirm and adjust this characterization with counsel based on the final structure of Strivo’s role.]
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, School representatives affirm they have authority to bind their institution, and Students affirm the information they provide is accurate and that they are the person enrolled in the applicable program.
4. Account Registration and Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify Strivo promptly of any unauthorized access or use of your account. Strivo is not liable for losses arising from unauthorized use of your account resulting from your failure to safeguard your credentials.
5. Payment Terms
- Payment Methods. Students may make payments via ACH bank transfer or debit/credit card, as made available through the Service.
- Payment Processing. Payments may be processed by Strivo directly and/or through one or more third-party payment processors. By submitting payment information, you authorize Strivo and/or its payment processor(s) to initiate the applicable transaction(s) in accordance with your payment plan schedule. [NOTE: once a processor is selected (e.g., Stripe, Plaid, etc.), this section should name the processor and incorporate/reference their terms, as most processors require this.]
- ACH Authorization. By providing bank account information for ACH payments, you authorize Strivo to initiate debit entries to your designated account in accordance with the NACHA Operating Rules and your agreed payment schedule. You may revoke this authorization by providing notice as described in Section 15.
- Scheduled and Retry Payments. You authorize Strivo to automatically process scheduled payments, including retry attempts for failed payments, in accordance with your payment plan.
- Fees. Any applicable fees (including late fees, returned payment fees, or servicing fees) will be disclosed to you prior to enrollment in a payment plan and are governed by the terms of that plan.
- Failed or Returned Payments. You are responsible for maintaining sufficient funds and valid payment information. Returned or failed payments may result in fees, account status changes, and reporting as described below.
6. Delinquency, Collections, and Optional Credit Reporting
- Strivo tracks payment status and may classify accounts as current or delinquent (e.g., 30/60/90+ days late) for purposes of servicing and reporting to the School.
- Credit Reporting (if enabled). Where a School has enabled credit reporting functionality, payment history, including delinquencies, may be reported to consumer credit reporting agencies in accordance with applicable law, including the Fair Credit Reporting Act (FCRA). Students will be separately notified and, where required by law, asked to provide consent before credit reporting begins. [NOTE: this section is a placeholder — since this feature’s launch status is still TBD, do not publish live credit-reporting language until the feature, the reporting agency relationship, and FCRA-compliant consent/dispute mechanisms are finalized with counsel.]
7. School Customer Obligations
Schools agree to:
- Provide accurate information about Students and payment plans;
- Obtain any consents required by law before submitting Student data to Strivo (including, where applicable, consents required under FERPA or similar state/federal privacy laws);
- Use the Service only for legitimate tuition servicing purposes; and
- Comply with all applicable federal, state, and local laws in their use of the Service.
8. Student Obligations
Students agree to:
- Provide accurate identity, contact, and payment information;
- Complete identity verification as required for onboarding;
- Maintain valid and sufficient payment methods for scheduled payments; and
- Promptly update Strivo or the School of any changes to payment or contact information.
9. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service or other users’ data; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse engineer, decompile, or attempt to extract source code from the Service, except as permitted by law; or (e) use the Service to submit false, fraudulent, or misleading information.
10. Intellectual Property
The Service, including its software, design, trademarks, and content, is owned by Strivo or its licensors and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service. Strivo grants Schools and Students a limited, non-exclusive, non-transferable license to access and use the Service solely as intended for its purpose.
11. Third-Party Services
The Service may integrate with or rely on third-party services (including payment processors, identity verification providers, and credit reporting agencies). Strivo is not responsible for the acts, omissions, or terms of third-party providers, and your use of such integrated services may be subject to their own terms and privacy policies.
12. Privacy
Your use of the Service is also governed by Strivo’s Privacy Policy, which describes how we collect, use, and protect your information.
13. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. STRIVO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRIVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE SERVICE. STRIVO’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT OF FEES PAID BY YOU (OR ON YOUR BEHALF) TO STRIVO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. [NOTE: liability caps involving consumer financial servicing may face additional scrutiny/limits under Texas law — confirm enforceability with counsel.]
15. Termination
Strivo may suspend or terminate access to the Service for any user who violates these Terms. Schools may terminate their agreement with Strivo as set forth in their separate services agreement. Students may request account closure by contacting Strivo or their School, subject to any outstanding payment obligations under their payment plan.
16. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles, except where superseded by applicable federal law.
17. Changes to These Terms
Strivo may update these Terms from time to time. We will provide notice of material changes (e.g., via email or a notice on the Service). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
18. Contact Us
Strivo Systems LLC
9800 Richmond Avenue Ste 700
Houston, TX 77042
Email: hello@strivo.co
Phone: (346) 488-5391
19. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. These Terms, together with the Privacy Policy and any separate School services agreement, constitute the entire agreement between you and Strivo regarding the Service. You may not assign these Terms without Strivo’s prior written consent; Strivo may assign these Terms in connection with a merger, acquisition, or sale of assets.